75% increase in volume from June to July.

Land of Beds is a UK-based retailer and award-winning e-tailer who has been in the business for almost 50 years.

Challenges & Requirements

A new 2-Person delivery provider was required after the incumbent provider stopped trading.

Furdeco created a proposal for the contract that matched the framework required for minimum business interruption and seamless transition.

Customer-focussed service offering
Very time sensitive
A resilient and flexible delivery partner
Attention to detail for clarity and control over the delivery process

Solution

Furdeco deployed a

Rapid setup and first delivery using Furdeco’s onboarding process
Dedicated account manager to ensure agreed quality and targets are met
Detailed reporting suite

Services Setup:

2-Person White Glove Home Delivery
Recycling of old mattresses and beds

Outcomes and Benefits

A successful partnership built with evidence with additional volume secured for increased trading.

75% increase in volume from June to July

A Trusted Partnership

“The team at Land of Beds are so easy to work with and are such pleasant ladies. They always act proactively and efficiently, working with me to ensure any issues are resolved as soon as they arise so that their end consumers are satisfied and have a positive customer experience.”
Rachel, Dedicated Account Manager

“Land of Beds is thrilled with the exceptional 2-person, white glove home delivery service provided by Furdeco. This partnership has been instrumental in ensuring the safe and efficient delivery of our premium beds and mattresses to our cherished customers. The feedback we’ve received echoes our sentiment, with glowing reviews highlighting the professionalism, punctuality, and care demonstrated by the Furdeco delivery team.

Furdeco’s delivery portal has proven to be a game-changer for our customer service team. This powerful tool grants them real-time access to up-to-date and accurate delivery information, streamlining our operations and empowering our customer service team to provide proactive and precise assistance, thereby enhancing the overall customer experience.

Our collaboration with Furdeco has undeniably elevated the bar for customer satisfaction. Customers appreciate the seamless and reliable delivery service, and we, in turn, value Furdeco’s commitment to excellence. The positive impact on our brand reputation and customer loyalty has been truly remarkable.

We are genuinely pleased with the outcomes of our partnership with Furdeco and look forward to continued success together. Thank you, Furdeco, for being an indispensable part of our commitment to delivering quality and satisfaction to our valued customers.”

— Head of Operations, Vicky Lewis

Visit Land of Beds