99.10% first-time in full service from Furdeco with regular and improved 5* Trustpilot reviews.

Founded in 1992, D.A.D has grown to become the UK's largest distributor of domestic appliances, delivering over 55,000 products each month, and making over 340 customer deliveries a day.

Challenges & Requirements

DAD had our own fleet but required a partner for any additional 2-person home delivery orders that needed fulfilling. The short lead time was a priority to DAD, as often an appliance is a distressed purchase.

The chosen partner was required to be a true extension of DAD’s own high standards with the ability to deliver to the Customer room of choice.

Excellent customer service and communication between the transport delivery company, DAD, and the customer was paramount on the agenda provided in the scope.

  • A partner they could trust

  • First time in full deliveries

  • Flexibility with short lead times.

Solution

After going to market with an intensive due diligence process, Furdeco was selected as the 2-person home delivery partner.

A well-aligned and almost a carbon copy of the DAD ethos: “Recognised, reputable, Customer-Centric attitude, experienced operational colleagues, Great communication and a real “can do” attitude”.

Services Setup:

  • 2-Person White Glove Home Delivery

  • Installations

Outcomes and Benefits

Furdeco ticked all our requirement boxes and had evidence of significant service data to back up its commercial offering.

  • 99.10% first-time in full service from Furdeco with regular and improved 5* Trustpilot reviews.

  • Customers are always well informed and receive their goods on time in full and in perfect condition.

  • Our average lead time with Furdeco is currently 2.3 days with 32% of all deliveries arriving the next day!

A Trusted Partnership

“Working with a brand as well known as DAD has certainly enhanced our business model. Our delivery teams were trained in installations through their academy, and this has ensured that our values and customer ethos are aligned to guarantee the best possible experience for the end user.  This has also paved the way for longstanding partnerships with other appliance businesses through our association with DAD.”

Furdeco 2-Person Home Delivery

“We look forward to our future partnership as the world of 2-person logistics evolves and are excited to be on the journey with Team Furdeco”
— DAD

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