Dramatic damage reduction from 6% with their previous partner to 0.15% with Furdeco.

Harbour Lifestyle is a UK-based online retailer of high-end indoor and outdoor lifestyle products, offering an extensive range of products that are both luxurious and designed to help consumers live life to the fullest.

Challenges & Requirements

Harbour Lifestyle required a 2-Person home delivery partner that could deliver their reputation as well as an excellent customer experience for the final-metre delivery.

Delivery damage reduction
Elimination of lost consignments
A higher standard and more consistent customer service and account management
Adherence to claims processes

Solution

Rapid setup and first delivery using Furdeco’s onboarding process.

Client self-service portal for transparent service
Dedicated account manager to ensure agreed quality and targets are met.
Detailed reporting

Services Setup:

2-Person White Glove Home Delivery
Assembly
Storage
Fulfilment

Outcomes and Benefits

Dramatic damage reduction from 6% with their previous partner to 0.15% with Furdeco.

Increase in positive feedback from customers due to improved service levels and communication.

Longstanding Partnership

We were pleased to finally onboard Harbour and begin a longstanding partnership with them after many meetings and discussions around the service requirements. Due to their previous carrier experience, we needed to ensure everything was aligned correctly to make for a smooth transition and ensure Harbour were confident in us to match their expectations, which we have exceeded!
Danielle, Sales and Marketing Coordinator.

“We have tried many two-man delivery companies in the past and have finally found a partner in Furdeco. We are a luxury brand with products that are often bulky, heavy and fragile, meaning we need a delivery team that can handle this challenge with professionalism and care. Furdeco have surpassed our expectations, and we can now confidently rely on their expert delivery team and great customer communications for every order.

As a fast-growing business, it’s important to us to have a delivery partner that can scale with us and keep up with our demands, and we feel confident Furdeco will manage the increased responsibilities that come with this growth. With a premium product and luxury brand name to uphold, Furdeco are definitely the right delivery service for us.”

— Founder, Richard Totman