01. Adequate Floor Protection

Please ensure you have adequate coverings to protect your flooring and carpets as we cannot accept claims that can be made for damage caused to unprotected flooring and carpets.

Please note that the delivery team is forbidden to remove any safety clothing including their footwear.

02. Access Into Property

Prior to the delivery team’s arrival, please check the dimension of your items ordered to ensure they are able to be physically maneuvered through passageways to the desired delivery point. If unsure of the dimensions your place of purchase will be able to help.

03. Breakable Objects

Please can you remove any personal objects that may be breakable en route to the desired delivery point (Pictures, hanging paintings, ornaments, mirrors, side tables etc), before the delivery team arrives.

04. Access Issues

If the delivery team feels that the items cannot be physically maneuvered without causing damage to the product or property, in this case, the items will need to be delivered to an alternative space. - If you still wish the delivery team to attempt the delivery they will ask you to read and sign a disclaimer, this will be at your own risk and Furdeco will take no responsibility for any damage which may occur to the product or property.

05. Accepting Delivery

When accepting a delivery please check that you have received the correct number of parcels on the delivery note before signing.
- In the unlikely event that your goods arrive damaged or parcels missing, please make a remark on the delivery note as damaged or missing parcels
- Any issues will need noting on your POD as unfortunately any damages or missing parcels after signing cannot be rectified.