01. Adequate Floor Protection

Please ensure you have adequate coverings to protect your flooring and carpets as we cannot accept claims that can be made for damage caused to unprotected flooring and carpets.

Please note that the delivery team is forbidden to remove any safety clothing including their footwear.

02. Access Into Property

Prior to the delivery team’s arrival, please check the dimension of your items ordered to ensure they are able to be physically maneuvered through passageways to the desired delivery point. If unsure of the dimensions your place of purchase will be able to help.

03. Breakable Objects

Please can you remove any personal objects that may be breakable en route to the desired delivery point (Pictures, hanging paintings, ornaments, mirrors, side tables etc), before the delivery team arrives.

04. Access Issues

If the delivery team feels that the items cannot be physically manoeuvred without causing damage to the product or property, in this case, the items will need to be delivered to an alternative space.
If you still wish the delivery team to attempt the delivery they will ask you to read and sign a disclaimer, this will be at your own risk and Furdeco will take no responsibility for any damage which may occur to the product or property.

05. Accepting Delivery

When accepting a delivery please check that you have received the correct number of parcels on the delivery note before signing.
Any issues will need noting on the POD either via the phone App where there is a notes section or on the Runsheet document in the section for your delivery, as unfortunately any damages or missing parcels, including any damage to property during delivery, after signing cannot be rectified.
All property damage claims will be capped at a maximum of £150.00, thank you.