25,000 Trust Pilot Reviews!
We are very proud to announce that we have surpassed a massive milestone of 25k Trust Pilot Reviews!
“‘These reviews mean that a business exceeded a customer’s expectations and that the customer felt like they got everything they wanted and often more’ ”
Trust Pilot was adopted at Furdeco to encourage honest reviews to promote top-class service and maintain high standards. We regularly ask for feedback and take all comments seriously and explore room for improvement consistently.
Our company ethos and culture is very much rooted its beginnings as a family business. We feel this has helped to elevate the output and service excellence, being mindful that our customer service is not impacted.
How have Furdeco maintained this score?
Here at Furdeco, ‘Customer Experience’ is pivotal to our business model. We fully acknowledge that we are the face of our clients at the point of delivery. In most cases, we are the only faces the end customer will see and we appreciate the importance of this.
The teams work hard and tirelessly throughout the year to accomplish seamless delivery and match the expectations of our clients.
Our driver’s academy runs throughout the year, to provide constant and consistent training and upskilling.
We want to ensure they have the best possible experience from the moment we receive the order to point of delivery. We do this by:
Providing regular communications from start to finish
Upholding a professional manner with the customer
Respecting their homes
Ensuring rapport with the customer to meet their needs
Relaying any feedback
Our client testimonials reflect and support the feedback from the trust pilot reviews.
What do our clients have to say?
Here are some of the comments we have received from our clients via Trust Pilot:
“‘I was kept informed as to when my delivery would happen via email text and phone. I was called 30 mins before arrival and the two guys were nice. They put the package safely where I wanted.’”
“‘Very pleased with contact regarding delivery. Spot on time. Excellent service by delivery men who fitted and tested the washing machine. Thank you furdeco’”
Our customers are at the heart of our operation and their views on how we operate are very important to us, and we always feed this back. We are recruiting throughout the year and emphasis the gravity of excellent customer experience. Our 2person delivery teams and logistics staff take this very seriously as do the management teams.
We look forward to celebrating the next big milestone with you all soon and look to ways to continually improve our services and further expand and grow our business and with the right support this is all possible!
From all the team at Furdeco,
‘Thank you’