Key Account Manager / Customer Care Representative

Full time, 40 hours per week - Monday to Friday 9am to 6pm with 1 hour lunch

Location: Walsall

Furdeco is a nationwide two-person delivery company specialising in furniture and garden items. Our delivery service runs across 7 days a week to suit customer’s needs.

With over 10 years’ experience, we have built up a good reputation in our space delivering home furniture, appliances and related products within the UK, working with a number of household brands including Debenhams, Harveys, Furniture Village and DFS to name a few!

Account Managers are ambassadors for our business, they control stock, orders and are the first point of call for our clients amongst other duties.  This is a client dominated role so the candidate will need a great personality and willingness to succeed – and a great can-do attitude to go along with it.

If you love helping people and want to be part of a fun, fast-moving team, you’d make a great addition to our Account Manager’s division.  You must have clear spoken and good understanding of the English language and a good deal of patience and a winning way with people from all walks of life. 

Required experience:

• Customer service experience is essential

• Efficient responses to emails

• Proficient in using MS Word and Excel

• Professional demeanour with a “Can Do” attitude.

• Excellent communication and relationship building skills.

• Organised and ability to work both to instructions and on own initiative.

• Excellent professional telephone manner to communicate with Clients and End Users

• Punctual and reliable

• Stock control experience

• Manage Goods In

• Manage time effectively

• Complete tasks to a high standard and in a timely manner

Full training will be provided for the right candidate.  If this sounds like you, we can offer you a fantastic opportunity to be a part of our team!

In return we offer:

• 28 days holiday (including bank holidays)

• Onsite parking

• Company pension