What Are The Business Benefits of Two-Man Delivery?
What Are The Business Benefits Of Two-Man Delivery?
How could white-glove delivery benefit your business?
The delivery industry is being continuously changed for the better, with the introduction of services such as two-man (or white-glove) delivery. In response to customer demands, this aspect of the industry is largely centered around customer service as opposed to manual assistance. This delivery service is most suited to items that are larger or more delicate and would not be best suited for transport by a mainstream courier.
Included within this service would be delivery to a specific room in the house or business as well as unpacking and assembly of the product. This can be either a one off fee or included in the cost of service. For quality control, delivery driver’s will also assess the big-ticket items for any damages and ensure installation has been successfully completed before taking all the packaging and in some cases, will take the old item with them.
How are consumer’s shopping habits changing?
It is hard for businesses to keep up with the ever changing retail industry, however it is important that businesses keep innovating and finding new ways to impress consumers. The two-man delivery industry has done exactly that and because of this, has seen a 6% growth in comparison to a 2% growth in the delivery sector as a whole.
As opposed to waiting for several days or your delivery coming at an inconvenient time, two-man delivery services operate at a time that suits you. Whilst it is not completely straightforward to totally switch to this type of delivery service within your business, the benefits are unprecedented! These benefits include improved customer service benefits; a reduction in returns and being more environmentally friendly.
Improved customer service
This type of service provides a thorough level of customer service all the way through to aftercare. WIth installation of the item at the time of delivery, as well as the removal of packing and old items this means the customer sees your business going above and beyond creating a positive customer experience.
Reduced number of returns
When a larger or more expensive item’s installation is left in the hands of the customer it is much more likely to be damaged. However, with this type of delivery service, your business can ensure that the item is properly handled throughout the delivery and installation process. This in turn minimises the number of damaged items that would need returning. The item will be installed and tested in the customers home meaning it will work and be fitted correctly.
More environmentally friendly
Less deliveries are ‘missed’ with this type of delivery service as they are planned at a convenient time for the customer. This means that delivery driver routes can be planned in a more economical way. The environmental benefits of white-glove delivery are also seen in the recycling of waste packaging being taken away from the delivery location as opposed to these materials ending up in landfill. Also, the old items themselves have less chance of ending up in landfill as the customer often has the option to have them removed directly from their house.
In summary, this type of delivery service is changing the way businesses run and consumers think about delivery services. And whilst two-man delivery is an extension of your customer service offerings, it is important business owners are fully aware of how the benefits of this type of delivery service outweighs the costs of changing their businesses delivery style.