“Damaged and lost items have virtually become a thing of the past and we regularly receive positive feedback from customers on their delivery giving a more positive experience to our valued customers. The portal provides our customer service team with up-to-date information and the Furdeco team are very quick to act on communications within the portal and are also readily available to discuss individual consignments by phone providing a complete hassle-free convenient service.”

“From the outset we could tell this was a company who cared. A member of their business development team came out to see us and explain how they were different to other delivery companies offering a 2-person service. Furdeco are specialists in this field, they know how large heavy items should be handled. This ticked all the right boxes for us as too many delivery companies choose to carry anything and everything and are not correctly training their staff how high value items should be handled.”

“Our Customer Experience team are delighted with the transparency of the Furdeco portal, which enables them to be proactive when issues arise. They also like being able to run service reports as and when they wish. They enjoy the direct support from our Furdeco account manager and service manager should they need to discuss specific deliveries in more detail.”

“Furdeco have been a huge part of our Home Delivery service since March 2019 and have continued to provide excellent service throughout. As a white goods distributor we have huge demand from our customers who require a fast delivery timescale which Furdeco can accommodate.
We worked with Furdeco to have a selection of their crews trained on electrical installs to broaden the services provided to our end users.
As with all courier’s damage is inevitable, however this has improved over time and is always dealt with by our account manager and resolved efficiently.
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“We live in the middle of nowhere and unlike most delivery companies, Furdeco found us the first time, on time even gave us a phone call 20 mins in advance of arrival! They were very obliging and carried the multiple heavy boxes across a large grassy area to deliver them to our back garden. Well done and thank you. ”

“Our delivery was arranged by Ebac to deliver a new washing machine and collect the old one. We had asked for installation when it was delivered. Furdeco got in touch regarding day/time and arrived as requested. It was all very straightforward and had no problems at all. The drivers carried out the installation without fuss or hassle. They were very focused. ”